Union calls MTN outsourcing a 'jobs bloodbath'

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MTN. (Duncan Alfreds, Fin24)
MTN. (Duncan Alfreds, Fin24)

Johannesburg - MTN’s plans to outsource a portion of its call centre facilities have been met with outrage by the Communications Workers Union (CWU), calling the decision a “jobs bloodbath”.

On Wednesday, MTN [JSE:MTN] announced that in a bid to “optimise its operations and enhance customer experience”, a hybrid outsource model would result in the service provider retaining some call centre facilities while others would be outsourced.

The company said it had commenced the process of engaging with the employees and the unions regarding its plans in line with Section 197 of the Labour Relations Act.

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