Johannesburg - Several Fin24 users have told of their woes at having their Vodacom accounts double debited last week Friday amid a technical glitch.
Vodacom has promised to reimburse affected customers by the close of business on Monday. The company has further promised to reimburse associated banking charges as well.
In the meantime, Vodacom has not revealed how the glitch occurred.
Nevertheless, Fin24 users who were affected by the glitch have told of their frustrations.
Fin24 user Mark has told of his experience with the glitch:
“I have been debited twice, received the SMS on Friday and now waiting patiently till 5pm this evening to see if they stick to their word.”
Fin24 user J Mackenzie has highlighted how he wants the cost of the debit order reimbursed:
“Vodacom debit order also went through twice on my account last week Friday. My problem is that I strictly use this account for mainly my debit orders. Who is going to take responsibility for the costs for debit orders that didn’t go through on my account because of their mistake – will Vodacom also reimburse?? There was sufficient funds in the account for all debit orders.”
Fin24 user Mike says he was also double debited but that “their (Vodacom’s) prompt SMS undertaking to correct this really impressed me”.
But Fin24 user J.Joseph says the error has compromised his account:
“Yes I have been affected. I have been refunded but incurred bank charges now my account is in minus. Bank charges for insufficient fund amounted to R90. I bank at Nedbank.”
Fin24 user Darren has also told of the extra costs incurred owing to the error:
"My wife was double debited which caused an overdraft facility to kick in and cost her an additional R55. She is with Absa bank."
Fin24 Gillian has further questioned the error and its consequences:
“Yes, my account was debited twice. Can you imagine how much money Vodacom can earn in bank interest if millions of their customers had double deductions, with the extra funds reflected on Vodacom’s bank statement?”
Disclaimer: All articles and letters published on Fin24 have been independently written by members of the Fin24 community. The views of users published on Fin24 are therefore their own and do not necessarily represent those of Fin24.