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27 Jul 2011

quotation
Always acknowledge a fault. This will throw those in authority off their guard and give you an opportunity to commit more.

Mark Twain
US humorist, novelist, short story author, &  wit (1835 - 1910)
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Expert
CyberShrink
cybershrink

01 Jan 0001

I have often found it particularly useful to apologise to the person who is actually responsible for an error but who is failing to acknowledge this. If your apology is profuse enough, they may feel obliged to admit they may have played a tiny part in the problem
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