FAQ: Manage your payments

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My invoices
My invoices

Which payment methods are allowed? 

We currently allow the following payment methods: 

Credit/Debit card (only VISA & Mastercard are supported)

Debit order on bank account 

Apple Pay (only available in the News24 iOS app) 

Google Pay (only available in the News24 Android app) 

Why is my first payment amount less than the full News24 subscription cost? 

Depending on the billing day selected when you subscribed, your first payment may be billed proportionally. 

Are my payment details safe? 

Yes, your payment details are securely captured and stored with our payment providers that are Payment Card Industry Data Security Standard (PCI DSS) compliant. The standard was created to increase controls around cardholder data to reduce credit card fraud. Please visit the PCI Security Standards Council's website for further information. 

Can I change my payment method? 

Unfortunately, you cannot change your payment method at this stage. However, you can update the details of your existing payment method. For example, if you originally subscribed using your credit/debit card details, you will only be able to update the credit/debit card details and won't be allowed to change to debit order. For details on how to update your credit/debit card, click here.

Can I change my billing date for payments? 

During the subscription process you can select a billing date from the following options: 1st of the month, 4th of the month, 16th of the month, 26th of the month, end of the month. 

Once you are successfully subscribed you cannot change this date. If you need a different billing date, please cancel and resubscribe and select the appropriate billing date. 

How do I update my credit/debit card or debit order details? 

1. Navigate to the 'Billing' tab available in the 'My News24 Subscription' section of your profile. 

2. Clicking on the 'Edit' button will display the same payment form you saw when you subscribed. 

3. Enter the new details and click the button. Your new payment details will be used for your next payment. 

I am paying for my News24 subscription with Google Pay. How can I cancel my subscription? 

Since your billing is being done by Google you would need to cancel your subscription directly with Google by following these steps. 

1. On the News24 App go to 'Profile' and tap on 'My News24 Subscription'

2. On the 'My News24 Subscription' page click on the button that reads, 'Cancel my subscription'  

3. The 'Subscriptions' tab will open on your Android phone or tablet 

4. Select the subscription you want to cancel 

5. Tap 'Cancel' subscription 

6. Follow the instructions 

Complete instructions can be found here

I am paying for my News24 subscription with Apple Pay. How can I cancel my subscription? 

Since your billing is being done by Apple you would need to cancel your subscription directly with Apple by following these steps. 

1. On the News24 App go to 'Profile' and tap on 'My News24 Subscription' 

2. On the 'My News24 Subscription' page click on the button that reads, 'Cancel my subscription' 

3. The 'Subscriptions' tab will open on your mobile device (iPhone/iPad/iPod) 

4. Tap the subscription you want to cancel 

5. Tap cancel subscription 

Complete instructions can be found here.  

I am paying for my News24 subscription with Google Pay. How can I update my payment details? 

Since the billing is being done by Google you would need to manage and update your payment details directly with Google. Complete instructions can be found here.  

I am paying for my News24 subscription with Apple Pay. How can I update my payment details? 

Since the billing is being done by Apple you would need to manage and update your payment details directly with Apple. Complete instructions can be found here

I no longer have a credit/debit card. How do I update my payment details for my News24 subscription? 

Unfortunately, we do not at this stage allow you to change your payment method. To switch to one of our other payment options (e.g. debit order, Apple Pay or Google Pay) please cancel your subscription and resubscribe. The same applies for Apple Pay, Google Pay or if you want to switch to a credit/debit card. 

What happens if I miss a payment? 

We will automatically retry your payment on your chosen payment method a few times over the course of a month. If the payment is still unsuccessful after the retry attempts, your subscription will be suspended and you will no longer have access to paid subscriber features until you resubscribe

Can I update my payment details after a payment failed? 

Most certainly, if you discover that your payment details are incorrect, expired or there are not sufficient funds available in the account, you can update the details. Please see the section on updating payment details above as some restrictions apply. 

My subscription is suspended. How do I re-activate it? 

Your subscription has most likely been suspended because we have not been receiving payment. Please see the section on updating payment details to update your payment details and restart your subscription. Please note that you will automatically be charged for any outstanding amounts still owing to News24. 

Can I see previous invoices? 

You can view your previous invoices in the 'Invoices' tab available in the 'My News24 Subscription' section of your profile. 

My invoices

How can I download a copy of my invoice? 

On the 'Invoices' tab in the 'My News24 Subscription' section of your profile, select one or more invoices and click on the 'Email Invoices' button. The selected invoices will be emailed in PDF format to the email address that you are currently signed in with on News24. 

Can I email my invoices to a different email address? 

You can only email your invoices to the email address that you used to subscribe to News24.

Why is my invoice displaying as 'Due'? 

If the word 'Due' appears next to your latest listed invoice, it means that we have not received the full payment for the invoice. This is most likely due to a failed payment on your chosen payment method. Please check your payment details and update them if necessary. If the details are correct, please make sure there are funds available. 

How do I cancel my subscription? 

You can cancel your subscription at any time. At the bottom of the screen on your 'My News24 Subscription' page, there is a button that reads, 'Cancel my subscription'. Click on the button and follow the steps to unsubscribe. In the process, you can also help us understand why you are cancelling your subscription by selecting the option that applies to your decision or by writing us a more comprehensive message.

Will I still have access to subscriber features after I cancel my subscription? 

You will continue to have access for the period that you have paid for, e.g. if you paid on 1 September and decide to cancel on 15 September, you will still have access to subscriber features until 30 September. However, if you cancel while you have an outstanding balance, you will no longer have access to the subscriber features. 

Why was I charged after I cancelled my subscription? 

If you cancel your subscription while you have an outstanding balance, the system will continue to retry payment for the period that you had access to subscriber features. 

Do you offer refunds? 

Unfortunately not, payments are non-refundable and we do not provide refunds or credits for any partial periods.   

Please refer to the 'Will I still have access to subscriber features after I cancel my subscription?' section to see how your access to subscriber features will be affected when you cancel.

What if I can't find a solution to my problem?

Please do not hesitate to phone our assistants for any problem with your subscription at 087 353 1295 or email us at subs@news24.com.

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