FAQs: Access to your News24 subscription

I can't sign up, subscribe or sign in. Who do I contact? 

If you cannot sign in, sign up or subscribe, send an email to the address below and we will assist as soon as possible. 

- I can't sign up on the News24 app: news24app@24.com

- I can't sign up on the News24 website: news24web@24.com 

- I can't subscribe: subs@news24.com or phone 087 353 1295

I have signed up or subscribed but now I can't sign in. What do I do? 

If you cannot sign in using your email address, ensure that you have correctly entered the email address you used when signing up. Should this still fail, send an email to one of the addresses below and we will assist as soon as possible: 

- I can't sign in on the News24 app: news24app@24.com 

- I can't sign in on the News24 website: news24web@24.com 

I accidentally signed up with the wrong email address. Can I change it? 

You cannot edit your email address within your profile, so you will need to sign up again with the correct email address. 

How can I change my password? 

You can reset your password under 'Profile Details' in the profile section by clicking on the link that reads, 'Reset password'.  

reset password

I didn't get an email to confirm my subscription. What now? 

You can confirm your subscription status under 'My Profile Details' in the profile section. Your account status and other profile information will be indicated. You will also be able to view the email address you used to subscribe to ensure it is correct. An incorrect email address may be the reason you didn't receive a confirmation email. 

Where do I find all the sections on News24 in the app? 

You can find all available sections by tapping on 'Discover' in the bottom navigation bar. 

What if I have feedback or questions about articles? 

You can provide feedback by tapping on 'Editorial Feedback' on 'Profile' in the app or by sending an email to?feedback@news24.com 

How do I report a bug? 

On the News24 app: You can report a technical issue or bug by tapping 'Report a Bug' within 'Profile' and writing a detailed description of the encountered issue. Click here to report a bug from your News24 App.

On the News24 website: You can report a technical issue by emailing news24web@24.com 

I want to compliment or thank a journalist or lodge a complaint. What do I do? 

Any feedback to our journalists, complaints, queries or suggestions about articles on News24 may be sent to Professor George Claassen. He is the Public Editor of News24 and is a seasoned journalist and academic. 

Claassen is currently the ombudsman of Media24's community newspapers and has served as a board member of the International Organisation of News Ombudsmen and Readers' Editors since 2011. 

You can email him at george.claassen@media24.com. Alternatively, phone 021 851 3232. 

Lockdown For
DAYS
HRS
MINS
Voting Booth
Have you downloaded the Covid-19 tracing app?
Please select an option Oops! Something went wrong, please try again later.
Results
Yes I have
14% - 1588 votes
No, and I will not be downloading it
76% - 8582 votes
Not yet, but I plan to
9% - 1059 votes
Vote
ZAR/USD
16.89
(+0.54)
ZAR/GBP
21.72
(+0.88)
ZAR/EUR
19.84
(+0.21)
ZAR/AUD
12.04
(+0.30)
ZAR/JPY
0.16
(+0.92)
Gold
1896.70
(+0.79)
Silver
24.34
(+2.52)
Platinum
891.00
(+1.25)
Brent Crude
42.88
(+1.08)
Palladium
2306.00
(+2.92)
All Share
54506.88
(-0.39)
Top 40
50319.94
(-0.51)
Financial 15
10003.88
(+0.72)
Industrial 25
73358.17
(-0.86)
Resource 10
54053.58
(-0.58)
All JSE data delayed by at least 15 minutes morningstar logo