FAQs: Access to your News24 subscription

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I can't sign up, subscribe or sign in. Who do I contact? 

If you cannot sign in, sign up or subscribe, send an email to the address below and we will assist as soon as possible. 

- I can't sign up on the News24 app: news24app@24.com

- I can't sign up on the News24 website: news24web@24.com 

- I can't subscribe: subs@news24.com or phone 087 353 1295

I have signed up or subscribed but now I can't sign in. What do I do? 

If you cannot sign in using your email address, ensure that you have correctly entered the email address you used when signing up. Should this still fail, send an email to one of the addresses below and we will assist as soon as possible: 

- I can't sign in on the News24 app: news24app@24.com 

- I can't sign in on the News24 website: news24web@24.com 

I accidentally signed up with the wrong email address. Can I change it? 

You cannot edit your email address within your profile, so you will need to sign up again with the correct email address. 

How can I change my password? 

You can reset your password under 'Profile Details' in the profile section by clicking on the link that reads, 'Reset password'.  

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I didn't get an email to confirm my subscription. What now? 

You can confirm your subscription status under 'My Profile Details' in the profile section. Your account status and other profile information will be indicated. You will also be able to view the email address you used to subscribe to ensure it is correct. An incorrect email address may be the reason you didn't receive a confirmation email. 

Where do I find all the sections on News24 in the app? 

You can find all available sections by tapping on 'Discover' in the bottom navigation bar. 

What if I have feedback or questions about articles? 

You can provide feedback by tapping on 'Editorial Feedback' on 'Profile' in the app or by sending an email to?feedback@news24.com 

How do I report a bug? 

On the News24 app: You can report a technical issue or bug by tapping 'Report a Bug' within 'Profile' and writing a detailed description of the encountered issue. Click here to report a bug from your News24 App.

On the News24 website: You can report a technical issue by emailing news24web@24.com 

I want to compliment or thank a journalist or lodge a complaint. What do I do? 

Any feedback to our journalists, complaints, queries or suggestions about articles on News24 may be sent to Professor George Claassen. He is the Public Editor of News24 and is a seasoned journalist and academic. 

Claassen is currently the ombudsman of Media24's community newspapers and has served as a board member of the International Organisation of News Ombudsmen and Readers' Editors since 2011. 

You can email him at george.claassen@media24.com. Alternatively, phone 021 851 3232. 

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