Frequently Asked Questions

What is News24?

News24 is the leading online news publication in South Africa and provides breaking news on national and world affairs, as well as Africa, sport, entertainment, technology and more. It includes Fin24, Sport24, Channel24, Health24, Arts24, Parent24, Wheels24, W24 and Business Insider SA. You will also get access to content from City Press, You, Drum, Move! and True Love.

How do I sign up for a free News24 account?

It's easy, quick and free! Just click "Sign up for FREE" at the top of the screen and follow the steps.

Why should I sign up for a News24 account?

It's FREE! Signed up users will be able to bookmark content, receive special newsletters and save multiple weather locations and traffic areas. Just click "Sign up for FREE" at the top of the screen and follow the easy steps.

What features will be available to me if I sign up for a free News24 account?

  • Manage your newsletters.
  • Bookmark content to read or view later.
  • Save multiple weather locations.
  • Keep an eye on traffic conditions for your favourite driving routes.

Will I still be able to access News24's breaking news if I have not signed up for a free News24 account?

Yes. The usual up-to-the-minute current affairs, crime, sport, business and entertainment news will all still be available.

You'll want to sign up if:

  • You enjoy and value quality journalism.
  • You like keeping your favourite content to enjoy later.
  • You want the convenience of easy access to your chosen weather and traffic locations in the same place, across multiple devices.

I can't sign up or sign in. Who do I contact?

If you cannot sign in or sign up, send an email to the address below and we will assist soonest.

- I can't sign up on the News24 app: news24app@24.com 

- I can't sign up on the News24 website: news24web@24.com

I have signed up but I can't sign in. What do I do?

If you cannot sign in using your email address, ensure that you have correctly entered the email address you used when signing up. Should this still fail, send an email to one of the addresses below and we will assist soonest:

- I can't sign in on the News24 app: news24app@24.com 

- I can't sign in on the News24 website: news24web@24.com

I accidentally signed up with the wrong email address. Can I change it?

You cannot edit your email address within your profile, so you will need to sign up again with the correct email address.

How do I search for articles?

You tap “Search” in the bottom navigation bar on your phone, type in your search query and hit enter (tap “Done”) on your keyboard. You will now see all relevant search results. If you're reading on your computer, simply use the "Search" bar at the top of your page.

How do I bookmark my favourite stories?

You can bookmark articles either on the homepage or in the article itself by tapping the bookmark icon. In both cases the bookmark will be saved in your bookmarks folder, which you can always access by tapping “Bookmarks” in the bottom navigation bar if you're in the app or on your phone. If you're reading on your computer, your bookmarks are stored in your profile.

How do I remove a bookmark?

You can remove an article from your bookmarks folder by clicking on the bookmark icon on the article thumbnail or inside the article itself. It will be automatically removed from the list.

How do I choose my weather locations?

You choose your weather locations by clicking the weather icon in the top right corner of the screen. Click the “Add your current location” button to add your current location or type in your preferred location in the search box at the top, which will show you relevant options. You can add multiple locations. You can also access this feature by tapping "Discover" in the bottom navigation bar on your phone. If you're reading on your computer, your weather locations are stored in your profile.

How do I manage my traffic updates?

To set up or manage your traffic updates in the app, tap “Discover” in the bottom navigation bar and then tap on “Traffic” under “Features”. You can then either set up the locations for which you would like to see traffic incidents, or you can view/manage existing locations. You can also follow the latest traffic news by tapping on the "News" tab. If you're reading on your computer, your locations are stored in your profile.

How do I turn alerts on or off on my News24 app?

You can turn alerts on or off on your “Profile” view by tapping on “Profile” in the bottom navigation bar and then tapping on “My Alerts”.

Where do I find all the sections on News24 in the app?

You can find all available sections by tapping on “Discover” in the bottom navigation bar.

What if I have feedback or questions about articles?

You can provide feedback by tapping on “Editorial Feedback” on “Profile” in the app or by sending an email to feedback@news24.com.

How do I report a bug?

On the News24 app: You can report a technical issue or bug by tapping “Report a Bug” within “Profile” and writing a detailed description of the encountered issue.

On the News24 website: You can report a technical issue by emailing news24web@24.com

I want to lodge a reader complaint. What do I do?

Seasoned journalist and academic Professor George Claassen is the public editor of News24.

Claassen is currently the ombudsman of Media24's community newspapers and has served as a board member of the International Organisation of News Ombudsmen and Readers' Editors since 2011.

Any complaints, queries or suggestions about articles on News24 may be sent to george.claassen@media24.com 

Alternatively, phone 021 851 3232.

Lockdown For
DAYS
HRS
MINS
Voting Booth
Falling pregnant isn't always as easy as it seems. Did you fall pregnant:
Please select an option Oops! Something went wrong, please try again later.
Results
right away, what a blessing!
51% - 372 votes
after a while, it took a few months
17% - 128 votes
only after a year or more of trying
32% - 234 votes
Vote
ZAR/USD
16.77
(+0.27)
ZAR/GBP
21.17
(+0.13)
ZAR/EUR
18.95
(+0.18)
ZAR/AUD
11.65
(+0.46)
ZAR/JPY
0.16
(-0.01)
Gold
1798.20
(-0.26)
Silver
18.67
(+0.10)
Platinum
823.90
(-1.13)
Brent Crude
42.31
(-2.17)
Palladium
1962.01
(+0.87)
All Share
55417.89
(-0.66)
Top 40
51154.08
(-0.74)
Financial 15
10472.31
(+1.28)
Industrial 25
76134.69
(-1.67)
Resource 10
52483.78
(-0.20)
All JSE data delayed by at least 15 minutes morningstar logo