Public services a right not a favour, says Zuma

Public servants are not doing any favours to South Africans as they are providing services citizens are entitled to, President Jacob Zuma said today.

“At times public servants think that they are doing members of the public a favour, when in fact they are providing services that citizens are entitled to,” he said at a Nursing Summit in Sandton.

“The Constitution of the republic states that everyone has the right to have access to health care services. It is their right and not a privilege that can be taken away by government, and public servants or any other institution in society.”

Nurses, historically, were important people in South Africa, they were “exemplary”, said Zuma.

“Even if you were walking in the township and you see a home, just a stoep, you say a nurse lives here. They were clean. Absolutely wonderful.”

Zuma jokingly relayed how young men used to visit hospitals just to see the nurses. Those with cars would drive from afar to visit hospitals in Durban.

“Even tsotsis who pick pocketed never pick pocketed nurses, they allowed them to pass because they were very special. This profession has always been put up there, respected. This is a profession we believe needs to be brought back to that status. The health of the nation is in your hands,” Zuma said.

He described the summit as a “moment of renewal”.

“The era of the rude, uncaring and impatient civil servant or nurse must be a thing of the past as we build a caring government and a caring society,” he said, ensuring that his warning was heard by his audience by repeating himself.

Citizens should not be treated as if they are a burden or a nuisance by staff that is employed to serve them,” said the president.

Public servants had to change the way they worked to improve service delivery.

“There is something I don’t like in government. The manner in which government does things. They are very slow,” he said.

Many have said this was due to “bureaucracy”.

“We want to change government. We want to do things differently.”

He said people behaved differently when they worked for government and different when they worked for the private sector.

They “even become very pompous”, he said, of those working in government.

Government wanted to change that culture, to “behave differently”.

“We are here today formally to bring that message to the country’s nurses.”

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