THE eThekwini Municipality’s new electricity vending system is now stable and customers can purchase and load electricity into their prepaid meters without any glitches.
The city’s electricity unit spokesperson said the minor glitches - which were detected last week and subsequently resolved - were caused by the city’s database not being fully updated and because some customers had failed to register their details.
The municipality last week started implementing a new vending system and during the implementation phase some meters did not appear on the municipality’s database.
In cases where the meter did not appear on the database, the affected customer could not load electricity onto their meter.
The electricity unit said necessary action had been taken to resolve the problem. As of last week, 300 000 customers had been able to successfully upload electricity. Fewer than 300 queries had been received by the municipality, which have since been addressed.
Customers who are still experiencing problems with their prepaid meters must visit a municipal customer service centre for assistance.
For temporary registration customers are required to provide the following information - copy of ID, proof of residential address or letter from their councillor, electricity meter number and contact details.
Southern region customers can visit Isipingo Customer Services, 1st Floor, 3 Police Station Road.