Durban – Jean Rose Sosibo, 50, says she will never forget July 4, 2014.
Prior to that day, the Ixopo resident said she led a simple life, supporting her two children with her R600 salary.
"I was a very confident and warm person, until that day. Today, I cannot even look at myself in the mirror," she said.
Sosibo was burnt on her face, hands and feet when the tyre of the minibus taxi she was travelling in burst. The taxi caught fire and five people died.
"The taxi was taking us back home from Ixopo town to Springville. I was sitting in the back seat and I tried to jump over the seats. I could feel my face burning.
"I could feel my hands and feet burning and I saw the other passengers burning. Some of them died. I will never forget that day.”
'I was told that they still could not find it'
Sosibo said she was rushed to Christ the King Hospital in Ixopo and later transferred to Prince Mshiyeni Memorial Hospital in Umlazi on July 5.
"I stayed there until July 9 and I was told that if I needed further treatment I should go to Christ the King. They gave me a referral letter and I left."
Sosibo said when she arrived at Christ the King she was told that her file had been lost and when she probed further, she was told to come back another day while they continued to search for it.
"They made me leave my card and told me to come back. When I went back, I was told that they still could not find it. I asked for my card back and they told me that they also lost it."
Frustrated and angry, she asked the officials how they could lose the documents because they contained vital information about her medical history.
"They made duplicates, but the duplicates don’t have detailed information about my condition."
Sosibo said losing her file had made her life increasingly difficult.
"I work on a government co-operation that cleans roads in Ixopo and since the accident I cannot be in the sun for too long because my skin starts to burn.
"When it is cold, I get sick because my skin is so sensitive."
'I am not sure what to do'
She said the pain was unbearable.
Sosibo said she had been forced to quit her R600 paying job and stay at home because of her skin condition.
She turned to the South African Social Security Agency for assistance.
"I went to SASSA to apply for a grant, but they told me I did not have the medical records to prove what had happened. I am not sure what to do."
She said when she went to the Road Accident Fund she couldn’t receive any assistance until she provided evidence of what had happened.
"I only had one sheet of paper with me and it didn’t have enough information about my medical record. They took it and said they would get back to me."
Sosibo said the lost file had ruined her life.
"I don’t have medical aid. The Department of Health needs to step in and find my file because this has made my life a misery," she said.
The KwaZulu-Natal Department of Health was yet to respond after two days.