Cape Town - It has not been a good few days for Etihad Airways, as two severe delays and a death on one of their flights occurred within 2 days, causing a domino effect problems for the airline.
Hundreds of passengers on board the Etihad flight 183 disembarked rather irritated after they spent 28 hours on the San Francisco bound flight from Abu Dhabi on Saturday evening, 3 January.
The Guardian reports that the ridiculously lengthy delay included waiting 12 hours on a tarmac in the Middle Eastern airport without food or accurate flight information as to when they could have expected take-off.
See: Etihad passengers complain of 12-hour wait on tarmac
Annoyed passengers took to social media to air their complaints:
PSA: Do not fly @EtihadAirways. Horrible service. I can pretty much guarantee that no one on EY 183 today will ever fly with them again.— Ravali Reddy (@ravaliareddy) January 3, 2015
Hey @EtihadAirways, I've been sitting on EY 183 in Abu Dhabi for 10 hours now. THIS IS NOT OK. There are kids and seniors on this flight.— Ravali Reddy (@ravaliareddy) January 3, 2015
Since the incident, Etihad has been scrambling in order to clear the back-log caused by the fog delay.
#Etihad teams across the network are continuing to work around the clock to restore normal flight schedules, after the fog disruption. 1/7— Etihad Airways (@EtihadAirways) January 5, 2015
We apologise for the serious inconvenience that these events have caused, which have been beyond our control. 8/8— Etihad Airways (@EtihadAirways) January 4, 2015
To make matters even worse, passengers on a separate Etihad flight EY23, en route to Dusseldorf, were also stranded for 13 hours when a 73-year-old man passed away on the aircraft. Emergency workers awaited the aircraft on the ground in Vienna, to where it was rerouted, but the man was pronounced deceased on the scene.
Etihad announced that 20 returning flights were cancelled in order to clear the back-log caused by the various incidents, and urged passengers affected by these cancellations to re-book their flights, and check their flight statuses at http://Etihad.com/flightstatus or http://Etihad.com/contacts.
Share your travel related stories with us at email@example.com or post them on our Facebook, Twitter or Instagram accounts.