As part of the airline’s overall passenger service enhancement project, several initiatives were launched to systematically re-engineer the way in which baggage is handled.
The ariline says collaboration between the airline’s Baggage Services and Group Security Services departments, airport ground handlers, outstations and Airports Company South Africa (Acsa) was intensified with the view to improve the way in which SAA executes surveillance and decisively deals with challenging operational areas.
The result is that SAA has achieved its goals with respect to baggage delivery and continues to review and enhance its operational procedures. The outcomes were as follows according to measured bags pilfered per 1 000 passenger travelled
1 - Pilferage rate reduced to 0.29 in January 2013 from 0.65 in January 2012 representing a 55% reduction
2 - Damage rate reduced to 1.33 in October 2012 from 2.01 in January 2012 representing a 34% reduction
“SAA is grateful to its employees and partners for helping it to achieve this outstanding on-time performance and baggage handling success. We also appreciate the recognition that we have received from FlightStats, as well as from our passengers who regularly share their feedback with us and have provided positive reinforcement of our efforts,” said Zuks Ramasia, GM Operations for SAA.
Last year SAA also introduced its piece baggage concept, aligning with most of its larger Star Alliance member carriers by restricting the number of pieces of baggage a passenger may check in, rather than the total weight of the passenger’s checked baggage. Check out SAA's check-in baggage policy for all flights.
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