Pretoria - While access to airport SLOW Lounges were originally designed as a sort of ‘value add' for loyal FNB customers, an unexpected price hike has left a few less than pleased.
Pretoria News reports that when the concept was originally started in mid-2010, at the height of World Cup fever, all FNB platinum card holders who spent R3000 or more a month were granted free access, along with a guest.
However, a source told the paper that he was shocked to discover that FNB had increased its minimum qualifying spending to R5000 a month, seemingly without any notice. He said that the mistake cost him R750 for a few drinks and snacks, after a three-stop business trip between Joburg, Cape Town and Durban.
He presented his card at the three airports' SLOW lounge, which they swiped as usual, and only discovered afterwards that they had charged him the cover fee of R250 each time.
"I'm sure I'm not the only one who's got caught," he said.
According to the report, FNB's head of rewards and new business development, Emma Berkowitz, said the new minimum spending of R5 000 was introduced to encourage customers to use FNB as their main bank card and maintain the upmarket experience that the SLOW lounges offer.