FNB spend hike for SLOW lounges

Pretoria - While access to airport SLOW Lounges were originally designed as a sort of ‘value add' for loyal FNB customers, an unexpected price hike has left a few less than pleased. 

Pretoria News reports that when the concept was originally started in mid-2010, at the height of World Cup fever, all FNB platinum card holders who spent R3000 or more a month were granted free access, along with a guest. 

However, a source told the paper that he was shocked to discover that FNB had increased its minimum qualifying spending to R5000 a month, seemingly without any notice. He said that the mistake cost him R750 for a few drinks and snacks, after a three-stop business trip between Joburg, Cape Town and Durban. 

He presented his card at the three airports' SLOW lounge, which they swiped as usual, and only discovered afterwards that they had charged him the cover fee of R250 each time. 

"I'm sure I'm not the only one who's got caught," he said. 

According to the report, FNB's head of rewards and new business development, Emma Berkowitz, said the new minimum spending of R5 000 was introduced to encourage customers to use FNB as their main bank card and maintain the upmarket experience that the SLOW lounges offer.

 
We live in a world where facts and fiction get blurred
In times of uncertainty you need journalism you can trust. For only R75 per month, you have access to a world of in-depth analyses, investigative journalism, top opinions and a range of features. Journalism strengthens democracy. Invest in the future today.
Subscribe to News24
Lockdown For
DAYS
HRS
MINS
Voting Booth
Would you choose to continue working from home after the coronavirus lockdown if given the option?
Please select an option Oops! Something went wrong, please try again later.
Results
Yes, it's much better for me
40% - 7748 votes
No ways! I can't wait to get back to the office
12% - 2258 votes
A mixture of both would suit me best
48% - 9391 votes
Vote
USD/ZAR
14.24
(-1.1)
GBP/ZAR
19.65
(-0.9)
EUR/ZAR
17.04
(-1.1)
AUD/ZAR
11.03
(-0.7)
JPY/ZAR
0.13
(-0.9)
Gold
1,750.49
(+0.8)
Silver
25.64
(+0.9)
Platinum
1,193.50
(+1.7)
Brent Crude
66.58
(+4.6)
Palladium
2,742.00
(+2.3)
All Share
67,795
(-0.0)
Top 40
62,077
(-0.0)
Financial 15
12,297
(+1.1)
Industrial 25
88,644
(-0.2)
Resource 10
68,913
(-0.2)
All JSE data delayed by at least 15 minutes Iress logo