Cape Town - Durban's King Shaka International Airport clinched the number one spot as Best Regional Airport in Africa, as well as coming third as World's Best Regional Airport, while Cape Town International Airport won first place as Best Airport in Africa.
The Skytrax World Airport Awards took place in Stockholm on Wednesday where the aviation industry competed for a spot on the top 100 list of best airports in the world.
The awards are measured by conducting surveys with travellers around the world in more than 550 airports. Airports were graded on the experience of travellers across 39 key performance indicators.
This is Cape Town's third consecutive win as top African Airport, and came 21st on the overall top 100 list, dropping two spots from 2017. King Shaka came 26th, having jumped nine spots compared to last year and was also voted as having the Best Airport Staff in Africa. OR Tambo International Airport landed in the 32nd spot after climbing five spots.
Deidre Davids, Corporate Affairs Senior Manager for Cape Town International Airport, is delighted by the recognition.
"This Skytrax accolade recognises Cape Town International Airport’s continued efforts to improve the customer experience. It is furthermore an acknowledgement of the commitment of our management and staff to making the experience for our local and ever-growing number of international travellers an exceptional one.”
From King Shaka's side, Corporate Affairs Senior Manager Colin Naidoo added, “It is always wonderful to receive this kind of recognition, especially from such a reputable global aviation body. We’re proud of the work put in by our people and the world is definitely taking notice of King Shaka International Airport.
"The Skytrax award is a reflection of our conscious refining of our customer service and passenger experiences by implementing improvements based on what passengers tell us.”
East London, Bloemfontein and Port Elizabeth's airports also landed in the top four spots for Best Regional Airports in Africa.
Changi Airport in Singapore won the number one spot as Best Airport in the World for the sixth year in a row. Below is the world's top 10 airports:
1 Singapore, Changi
2 Seoul, Incheon
3 Tokyo, Haneda
4 Hong Kong
5 Doha, Hamad
7 Japan, Chubu Centrair
8 London, Heathrow
Check out who dominated in the categories:
Best Airport Shopping
Best Airport Hotel
Crowne Plaza at Changi Airport
Best Airport Staff
Best Airport Terminals
London, Heathrow's T2
Best Airport Dining Experience
Best Transit Airport
Best Airport for Baggage Delivery