Where NOT to book a ticket: The World’s worst airlines for customer service


Cape Town – There’s no avoiding the nitty gritty little challenges when you board a long-haul flight.

Flight delays, bad seats and restricted space are part of the package.

But bad customer service can ruin a flight experience for good.

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In the recent World's Best Awards, readers of Travel + Leisure voted for their least favourite airlines in terms of customer care.

Which South African-operating airline do you think has the worst customer service? Share your travel experiences or photo's with us via email at info@traveller24.com. You can also join us on FacebookTwitter or Instagram.

What makes the difference between a positive experience and a negative one, Travel + Leisure found, isn’t how long passengers waited on the tarmac or whether the in-flight headphones worked, but how they were treated.

Good customer service can go miles toward making a passenger feel welcomed or smoothing over a difficult situation.


Here are the Top 10 Worst Airlines for customer service:

10. Air France





9. AeroMexico




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8. TAM





7. Air Berlin





6. China Airlines

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5. TAP Portugal


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4. Iberia Airlines

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3. Alitalia





2. Air China





1. EasyJet

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Which South African-operating airline do you think has the worst customer service? Share your travel experiences or photo's with us via email at info@traveller24.com. You can also join us on FacebookTwitter or Instagram.

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