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Take care of your Leatherman – despite its 25-year warranty

SPONSORED: Leatherman Tools’ 25-year warranty is unparalleled, but it doesn’t mean you can abuse your tool while on an outdoor adventure and then expect the company to take responsibility for the damage. Read on to find out exactly how this warranty works, and how Leatherman can help keep your tools in excellent condition.

When you buy a Leatherman, you know you’ll be able use it for decades to come. That said, it doesn’t mean you can misuse your knife or multitool and then expect Leatherman to cover the repair costs or replace your damaged tool with a new one.

In the past, Leatherman provided services and replacement parts or tools free of charge regardless of whether the unit fell under the warranty or not.

Unfortunately, this created the belief that all and any damage to a Leatherman was covered by the warranty. This is not true – only defects in material and workmanship are considered valid warranty claims. All other breakages – whether accidental or consequential – were never covered.

And the warranty in no way means that the company will just automatically replace any broken tool – especially because South Africans can be quite hard on their Leathermans.

Leatherman tools are built to last, but if a failure happens because of material or workmanship, your Leatherman is backed by their 25-year limited warranty.

What does the Leatherman 25-year warranty entail?

Unsure if your Leatherman tool qualifies for warranty? Here are the exceptions:

  • It only covers tools purchased for personal use. It doesn’t cover bulk purchases from auctions, government or customs clearance sales, second-hand markets or flea markets with the intent to resell repaired or refurbished tools.
  • The warranty covers only the original or primary owner and doesn’t cover abuse, modification, theft, loss or unauthorised or any other unreasonable use of your Leatherman.
  • It doesn’t cover accessories, sheaths, imprinting, coloured coatings, tool finishes, cleaning or sharpening. Leatherman also doesn’t take responsibility for corroded or rusted tools, blunt blades, dirty tools, burnt tools or welding damage to tools.
  • Leatherman isn’t liable for incidental or consequential damages.
  • The warranty covers products purchased through an authorised dealer, and proof of purchase from an authorised dealer may be required.

Choose an insured and trackable delivery service when sending your tool to Leatherman as they’re not responsible for products that don’t arrive at their service centre. Visit the warranty section on their website leatherman.co.za for more information.

Clean and sharp:

Periodically, tools are returned to Leatherman to be serviced, cleaned or to have their blades sharpened. In this case, the company is more than happy to do the required service at a minimal cost. The company also does its best to repair tools back to “working” order – not necessarily to a “new” or “like new” condition.

They offer the following at their service centre in Cape Town:

  • Standard service – Leatherman gets your tool in tiptop shape by doing a strip down, ultrasonic clean, lubrication and oil of pivot points and sharpening. However, they encourage owners to follow their home maintenance tips so they are never without their Leatherman.
  • Repairs – they fix all broken tools and only charge for the replacement parts. They don’t charge for parts that need to be replaced due to faulty material or workmanship. If parts are unavailable because a tool has been discontinued, they will offer a discount on a new comparable model at their discretion.

Rest assured that if your Leatherman breaks, they will fix it.

For more information, visit Awesome Tools or leatherman.co.za.

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