King Shaka International took second place, followed by airports in Cairo and Mauritius respectively. OR Tambo International managed to slip into fifth position, while Upington claimed the top spot for Best airport in Africa facilitating less than 2 million passengers per year.
Acsa Manager for Cape Town International, Deidre Davids said, “We are delighted with this achievement. Winning this award year on year should not be underestimated. Last year we were also inducted into the Airport Council International Director General’s Roll of Excellence; this for the airport’s exceptional achievements in the Airport Service Quality surveys conducted over the past five years.”
The airport, which services an estimated 8.5-million passengers per annum, is currently refurbishing its 3 200 metre main runway, with the total projected cost being estimated at R175m. The project is expected to be completed by the end of June 2013.
The ambitious task, which requires the work to be done after the last flight leaves the runway at midnight and for it to end before the first flight at 06:00, needs to be completed before winter.
Airport manager Deon Cloete said “The most important part of the airport and the refurbishment - which is mainly a resurfacing - has to be carried out every five to seven years. The work being done is world class and it’s remarkable that these contractors can get all this work done without closing down the airport.”
The Airports Council International Awards began in 2006 and benchmarks over 200 airports participating in over 50 countries through a questionnaire completed by departing passengers at the
Acsa said the awards process for 2012 had shown that Cape Town International improved its score for
- Improved rating for waiting time in the check in queues
- Improved rating for waiting time at passport control
- Improved rating of the staff attitude in those areas.
The award ceremony will take place on 11 June 2013 during the ACI Europe/World Annual Congress and Exhibition in Istanbul, Turkey.