Emergency! What to do


First of all...

  1. Before you act, adopt the SAFE approach:
  • Shout for assistance,
  • Approach with care,
  • Free the victim from dangers, and 
  • Evaluate the victim.
  1. Protect yourself and the injured person from danger or further injury.
  2. Look out for hazards such as oncoming traffic and fire.
  3. If you cannot reach the person without putting yourself in great danger, leave him or her and call the emergency services immediately. Remember that you will not be able to help anyone if you become a victim yourself.


Drowning or choking:

  1. Do child CPR if the child is not breathing or has no heartbeat.
  2. Always take a child for medical observation after a near-drowning incident.

How to perform CPR on a baby

How to perform CPR on a child

Ambulance or doctor?

Call an ambulance (10177) if:

  1. You don't know what to do or are uncertain of the severity of the injury,
  2. Someone is unconscious or struggling to breathe,
  3. You suspect a back or neck injury,
  4. Someone may be having a heart attack,
  5. A person is seriously injured,
  6. A small child is injured, unless you have another adult with you who can drive,
  7. There is serious bleeding that you cannot stop.

Call the doctor:

  1. Read When to call the doctor...
  2. Refer to our symptom charts to see whether the condition is serious: rashes, breathing difficulties, headaches.


Be prepared

Keep emergency numbers next to your home telephone and in your cellphone's address book.

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