"There was no one to remove his body and the lifts did not work. Even the matron could not make a plan. The undertaker was waiting for us downstairs so I carried his body down by myself," Glen Laubscher told the Afrikaans daily.
Joe Jacobson, 86, died in Rob Ferreria hospital on Saturday around 09:30 after a stroke.
Health department spokesperson Dumisane Malamule told Beeld it would investigate the matter.