How to avoid digital banking fraud this festive season

Digital banking fraud
Digital banking fraud

Thieves are everywhere and most notably also in cyber space, looking for people to relieve of their hard-earned cash. Protect yourself against digital banking fraud. Take the time to familiarise yourself with these tips from Kovelin Naidoo, Chief Cyber Security Officer at FNB.


  • It may sound obvious, but don’t save your usernames, passwords or PINs on your mobile phone or computer. This may give others a chance to get into your banking without your knowledge or permission.
  • Only do Internet banking on a secure computer at home or work. Avoid using public or shared computers, like at an Internet Café, for online banking. You can never be sure what software is loaded that may compromise your transactions. If you have to use a shared computer, be sure to log out properly from your profile.
  • Type in your bank’s website yourself and don’t access it via a search engine, as it may lead you to a bogus site.
  • Don’t open unfamiliar e-mails or attachments, and never click on links in emails or SMS’s. Criminals are able to make emails and SMS look legitimate and often bait you with scare tactics to confirm your account details or to login to prevent your account from being closed. They even tempt you with the chance to win something or get something for free in order to gain access to your account.
  • Always keep your PIN and password secure. If you think your PIN or password has been compromised, change it immediately through your banks APP, online banking, your nearest ATM or go into your branch.
  • Remember to change your passwords and PIN regularly.
  • Make online purchases with your card only on trustworthy websites that are verified as secure sites. Look for the lock icon in your browser and ensure that the address starts with https://.
  • Change your username and password for banking from time to time and don’t use the same one for your profiles on other apps, social media or email.
  • Report fraud for any suspicious transactions immediately, and temporarily block or cancel your cards.
  • Download free antivirus and antimalware for your computer and/or smartphone. Make sure you have only the latest software and app updates for your computer or smartphone. Monitor your cellphone reception. Should you lose the signal for an unusually long time, you may have become a victim of sim swap fraud. Report a suspected SIM swap to your bank’s fraud line immediately.
  • Be suspicious if you get a call from someone claiming to be from your bank, service provider or a reputable retailer, especially if the person asks you to verify personal and banking information or download software so they can “assist” you. End the call and contact the company directly to make sure the call is legitimate.

    By being vigilant with your digital information you can save yourself a lot of stress and ensure you enjoy the holiday season, as you deserve.

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