• First National Bank's (FNB) vehicle finance arm Wesbank launches new app.
• The app gives customers access to vehicle and asset finance.
• Users are able to check affordability, apply for vehicle finance, receive approval to qualify via the app.
In a first for the vehicle finance market in South Africa, WesBank, the vehicle finance arm of First National Bank (FNB) is launching a new app that offers customers a seamless digital journey when applying for vehicle finance.
The finance company has rolled out the app on the Apple App Store for iOS users and the Google Playstore for Android users.
"We looked hard at what our customers were experiencing and what they actually needed from us in order to develop the WesBank App," says Ghana Msibi, WesBank Motor CEO.
"The result literally revolutionises the buying experience to facilitate speedy and convenient interactions between the bank, dealers and our current and potential customers," he says.
Key to this industry-first is innovating technology that has delivered a dedicated vehicle finance platform able to complete the finance journey from beginning to end from any smartphone at any time.
"With one simple click, our customers have instant access to the bank's products and services. WesBank has been at the forefront of pioneering digital solutions for well over 50 years and it’s only fitting that we are the first vehicle financier to launch a dedicated app channel with touchpoints across the entire vehicle ownership journey. Empowering our customers through innovation is integral to WesBank’s DNA," says Msibi.
No need for phone calls
The hassle has been taken out of the connecting with the bank telephonically or online – although these channels remain available says WesBank. This removes the need for a client having to spend time getting to a location.
Users are able to check affordability, apply for vehicle finance, receive approval to qualify, customise their own deal terms, and sign their vehicle contract, all in a matter of minutes says the company.
"The ability to move seamlessly through the functionality of the app makes it highly accessible and user-friendly, enabling customers to fast-track the vehicle financing process at the touch of a button. In addition, customers can manage their accounts and have access to other interactive features such as vehicle auction information, and so much more," says Dane Reddy, WesBank's Head of Digital.
Extensive cyber security checks
The company says the vehicle finance app features will also be housed with nav>>Car, so FNB customers can access the WesBank App directly through the FNB Banking App without having to download it separately.
When it comes to our personal data, the company says that all data collected from customers via the app is treated in the strictest confidence and subjected to extensive cyber security checks to ensure the safety and protection of customer’s personal information and details.