LETTER | NADA urges Transport Minister to address licensing backlogs

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People waiting in a long queue.
People waiting in a long queue.
Photo by Frennie Shivambu

• South Africans are growing frustrated with licence renewal processes.

• Businesses are suffering because systems are not in place, creating a backlog.

• NADA hopes the minister of transport will act on the issues.

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Extensive administrative delays in document turnaround times and vital operational systems are drastically impacting motor vehicle sales in South Africa. This is having a dramatic knock-on effect in the industry with many related businesses unable to do business and secure much-needed income at this critical time.

In an economy crying for help, the motor industry has a significant part to play to contribute to its revitalisation. But, while motor dealers and consumers are willing to invest in time and money, South Africa needs to support the sector with the necessary infrastructure commitments.

The National Automobile Dealers' Association (NADA), a constituent association of the Retail Motor Industry Organisation (RMI), welcomes the work that has been done in recent weeks to increase capacity across the country in support of drivers' licence renewals. But this is just one administration in a chain that supports the trading of new and used vehicles in the country.

Enormous pressure

Yet, while we realise the enormous pressures and other priorities impacting South African mobility at this challenging time, our requests to assist the Department of Transport to address these issues have gone unanswered since 24 August. Meanwhile, direct value continues to be lost across the motor industry value chain, courtesy of lost deals from the simple inability of licensing departments to make transactions possible.

This is severely hurting the economy that could be forging a better path were it administratively possible.

In addition, many small business entrepreneurs should be focusing on building their businesses instead of having employees queuing for driver's license renewals and chasing new vehicle registrations.

READ: Driving with J9 | How to fix common eNatis errors when booking online drivers' licence slots

The automotive industry is highly dependent on municipal licensing departments to license, register, roadworthy and dealer stock vehicles as these are vital legislative requirements in the purchase and sales process of motor vehicles. The backlogs at these departments have resulted in a material slowdown in vehicle sales that could have been mitigated.

There are extensive delays at licensing departments nationally. Document turnaround times have shifted from one-day processes to as much as a month or longer. The delays in issuing eNatis documents impact sales directly and the shortage of face value eNatis documents is delaying vehicle registrations.


Have you experienced any issues when trying to renew your driver's or car license? Email us with your stories.

A driver's licence. (Duncan Alfreds, News24)
A driver's licence

'Arbitrary restrictions'

Roadworthy test centres have additional delays in processing certificates. Gauteng and KZN have implemented arbitrary restrictions on the number of vehicle inspections that can be conducted per day, which is only contributing to the broader backlog slowing down the motor industry's recovery. 

The consequence of the significant delays in drivers' license renewals - albeit beginning to be addressed - is a growing number of declined finance applications due to missing documentation and an inability for new owners to insure their vehicles.

READ: Good news for Gauteng motorists - licence renewals prioritised to ease backlog

These issues are eminently solvable through capacity-building and other measures that the NADA executive team are eager to engage the Honourable Minister on.  

Over and above those solutions already being implemented by the Minister, other solutions that would greatly contribute to sector's ability to do business could include the extension of the validity period of learner's licenses, driving license cards, license discs, professional driving permits, and registration of motor vehicles for a further six to 12 months while the backlogs are worked through.

license disc
License disc

Functioning economic activities

These quick, simple, and practical solutions would permit economic activities to function in the interim and to protect law-abiding drivers who are prejudiced by the current inability to renew license cards or vehicle discs or register new cars.

As the representative association of 1340 motor vehicle dealerships (which includes motorcycle, passenger and commercial vehicle dealerships), employing 60 000 people, it is NADA's duty and responsibility to actively engage political leaders and prominent role players at all levels. We need to ensure that stable, predictable economic, legislative and labour frameworks enable a conducive environment for the businesses we represent and encourage long-term investment and growth in the South African economy.

South Africa urgently needs these matters addressed to halt its devastating impact on the success of the retail automotive industry and the revitalisation of the economy.

The National Automobile Dealers' Association (NADA) is a professional body representing the interests of business persons who own, operate and manage new passenger and commercial vehicle franchise motor dealerships and qualifying used vehicle only outlets in South Africa. There are currently 1326 NADA members. NADA members make up 85% of all new franchise dealerships in South Africa.

Mark Dommisse
Mark Dommisse is the chairperson of the National Automobile Dealers' Association (NADA)
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