Toyota has grabbed 13 gold awards in the latest Ipsos Vehicle Quality Awards. The Ipsos Vehicle Quality Survey (VQS) was conducted throughout South Africa in 2017, involving survey feedback from 7000 owners of vehicles from 16 car brands.
Toyota achieved 13 gold awards – seven for passenger cars and six for LCVs – from 16 categories. In 2016, the Japanese automaker scooped nine gold awards.
Volkswagen was the runner-up with eight golds in 2017, collecting four in the 2016 survey. Other gold award winners in 2017, (with the 2016 score in parentheses) were: Audi, 5 (5); Isuzu, 3 (0); Honda, 3 (0); Nissan, 2 (8); Opel, 2 (1); and Ford, 2 (2).
Toyota was also the dominant player in the category for light commercial vehicles, collecting six gold awards to the three of Volkswagen and Isuzu and the one each garnered by Nissan and Ford. In the 2016 survey Nissan won five gold awards, Toyota four, and Volkswagen one.
The latest survey saw Toyota and Volkswagen each win gold awards for best light commercial vehicle brand overall, while Toyota won gold for best LCV manufacturing plant for its assembly facility in Prospecton which manufactures the Hilux amongst other models.
The Ipsos VQS study calculates a quality score based on customer’s feedback at about three months after they’ve purchased the vehicle. Scores reflect proportions of problems and issues reported by these customers and so the lower the score the better the quality.
Light Commercial Vehicles:
Sub-One Ton Pick-up – Nissan NP200 (Gold, 84); Chevrolet Utility (Silver, 118).
Single Cab Pick-up – Toyota Hilux Petrol (Gold, 22); Nissan Hardbody Petrol (Silver, 65); Toyota Hilux Diesel (Silver, 66); Isuzu KB Diesel (Silver, 68); Nissan Hardbody Diesel (Bronze, 75); Ford Ranger Diesel (Bronze, 77).
Double Cab Pick-Up – Volkswagen Amarok Diesel (Gold, 66); Toyota Hilux Diesel (Gold, 67); Ford Ranger Petrol (Silver, 74); Nissan Hardbody Petrol (Silver, 80); Toyota Hilux Petrol (Bronze, 86); Isuzu KB Diesel (Bronze, 87); Nissan Navara Diesel (Bronze, 93).
Extra-Cab Pick-Up – Isuzu KB (Gold, 54); Toyota Hilux (Silver, 68); Ford Ranger (Bronze, 75).
Best New Light Commercial Vehicle – Isuzu KB XC (Gold, 54).
Best Light Commercial Vehicle Brand Overall – Toyota (Gold, 56); Volkswagen (Gold, 68); Ford (Silver, 75); Isuzu (Silver, 75); Nissan (Silver, 82); Chevrolet (Bronze, 118).
Best One-Ton Single Cab Light Commercial Vehicle Brand – Toyota (Gold, 56); Isuzu (Silver, 68); Nissan (Silver, 69); Ford (Bronze, 77).
Best One-Ton Double Cab Light Commercial Vehicle Brand – Volkswagen (Gold, 69); Toyota (Gold, 72); Ford (Gold, 74); Isuzu (Silver, 87); Nissan (Silver, 95).
Best Extra-Cab Light Commercial Vehicle Brand – Isuzu (Gold, 54); Toyota (Silver, 68); Ford (Bronze, 75).
Best Local Manufacturing Plant for Light Commercial Vehicles – Toyota SA Motors, Prospecton (Gold, 63); Ford Motor Company of Southern Africa, Silverton (Silver, 75); Nissan South Africa, Rosslyn (Silver, 81); General Motors South Africa, Struandale (Bronze, 90).