Driving with J9 | What happens to your licence appointment if the DLTC is closed or offline?


• If your driver's licence expired during lockdown, motorists have until 31 January 2021 to renew.

• Motorists continue to struggle to book slots on the online system.

• Many times motorists arrive at DLTCs only to be turned away. 

• For more motoring stories, go to Wheels24.

Gauteng motorists continue to battle to book online licence appointments before the deadline approaches at the end of January 2021.

While the online eNatis system continues to be problematic for Gauteng users who are trying to book appointments, we have been trying to provide troubleshooting options for readers who are struggling to get a slot for driver licences or licence renewals.

For those who have managed to get a booking eventually, they have been met with other problems when arriving for appointments. With the Covid-19 pandemic nowhere near from being defeated, and with infection numbers on the rise, often driving licence testing centres need to be closed.

Here's what you should know in case you have an appointment but the centre is closed, or the system is offline.

The RTMC says if you have made a booking for a specific date and for some reason you are unable to go to the DLTC on that day, or you arrive at the DLTC only to find that they unable to assist you due to one of the following reasons:

- The DLTC is closed due to a Covid-19 case.
- The system is down due to a network error.
- Or, there's is load shedding taking place in the area.  

What you should do:

If a centre is closed on the day of your scheduled appointment due to any of the reasons stated above, then please remember you are allowed to return to the centre without having to make a new booking, provided that it is within 14 days from the date of your original appointment date. However, should the 14 days' lapse, a new booking must be made. 

If you want to cancel your booking, send a copy of your ID and your booking confirmation to onlinesupport@rtmc.co.za.

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Wheels24 editor Janine Van der Post

If you have any stories you would like to share, or specific driver licence problems, you can email the editor here.

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