Vuyokazi Bangazi has been appointed national sales manager for Toyota Industrial Equipment, a division of the material handling and industrial equipment supplier, EIE Group.
Her appointment forms part of the company’s strategy to inject new energy into the business and pay even greater attention to sales. As the former general manager of the Toyota Business Unit in the Eastern Cape, Bangazi has earned her stripes at the coalface and brings a wealth of sales and leadership skills to her new role.
She said her new role means making sure the business gets to the market as quickly as possible with its products. “It also means capturing 40% of the market (we want to be streaks ahead of our competitors), promoting innovative thinking, making sure our customers always choose the Toyota Industrial Equipment brand and fostering excellent relationships with our OEMs, without whom we would not be able to offer such incredible products in the market.”
Bangazi joined EIE Group after graduating from the University of Port Elizabeth (now Nelson Mandela University) with a BCom in accounting in 2002. After a short stint at EIE Group in the Eastern Cape, she was transferred to the business’s head office in Johannesburg in 2005 as an administrator in the rental division.
In 2007, she was transferred back to Port Elizabeth as rental manager for the region and was promoted to assistant general manager in 2014, and general manager in 2016.
Bangazi will focus her efforts on growing the Toyota brand, positioning the business as an employer of choice and ensuring customers are 100% satisfied with its offerings.
“We will measure for customer-centricity via the Customer Service Index. If we score above 95%, we will know that we are doing a phenomenal job with our customers from an operations and sales point of view.”
She added that setting goals is the first step towards turning the invisible into the visible. “I will know that I have been successful if the business achieves its OEM targets, if our brand is well positioned in the market, if the most talented people want to work for us and if we are award-winning in our own space,” she said.