EThekwini introduces smart metering system to reduce billing errors

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eThekwini City Hall.
eThekwini City Hall.

EThekwini Municipality has procured a smart metering system which is hoped to reduce billing errors.

“The system was created in response to complaints we received from customers about exorbitant water and electricity bills.

“The launch of the smart metering system will ensure that residents are not unfairly billed. It will also assist to prevent loadshedding,” said eThekwini’s Mayor Mxolisi Kaunda during the launch on Wednesday.

He said the new system would provide a two-way communication between the customer and the municipality.

The system, Kaunda added, would also help the City prevent the theft of its electricity and water.

“It will also enhance our revenue collection and enable meter readings to be automatically uploaded. “The City is currently rolling out this programme to its more than 700 000 customers.”

Kaunda also used the occasion to unveil the new cleansing and Durban Solid Waste fleet. This is aimed at addressing the eThekwini’s waste management challenges and inline with the municipality’s sustainable waste management plan.

“This capital investment of over R185 million will improve waste management in eThekwini. This is critical to attract new investment.

“We will soon be unveiling a new landfill site in Ntshongweni which is the third pillar of our Waste Management Plan,” he added.

The municipality is also accelerating education campaigns encouraging people to keep the environment clean and to participate in recycling initiatives.

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