More billing errors from Msunduzi

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Cogta MEC Sipho Hlomuka and Mayor Mzimkhulu Thebolla engaging with MARRC’s Anthony Waldhausen during an oversight visit at the AS Chetty Building.
Cogta MEC Sipho Hlomuka and Mayor Mzimkhulu Thebolla engaging with MARRC’s Anthony Waldhausen during an oversight visit at the AS Chetty Building.
Moeketsi Mamane

Msunduzi Municipality is charging some residents a disconnection and reconnection fee, even though they’ve paid their bills.

None of the residents had their lights switched off, but were still charged over R500.

One of the affected residents, Waheeda Gafoor from Napierville, was charged twice: in January and February.

She wanted to know if it was legal for the municipality to charge people when they hadn’t been physically disconnected and reconnected.

“This is totally unacceptable. I have been making payments at Pick n Pay and Checkers on the due dates or the last day of the month.”

“I receive an e-mailed receipt the next working day but then, on the first of the month, I receive a statement and it states a fee for disconnection and reconnections that never happened,” she added

Another resident, who lives in the Northern suburbs, warned people to check their statements closely after he was charged a disconnection and reconnection fee.

DA councillor Ross Strachan said he had taken up the issue for Gafoor, but had not yet received a response from municipal officials.

The Witness approached Msunduzi Municipality for a comment, but at the time of going to press none had been received.

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