In search of the Ubuntu experience

2016-12-06 10:25

I don’t think I quite understand Ubuntu and yet I know I should be experiencing it when I visit a local government office. After all, I hear government is investing massively on this locally developed, silver-bullet, service delivery concept.

Now I do understand what good, quality service is. I can judge if a service person or the entire service system in my local government office is reliable and responsive. I can judge if the service space is aesthetically pleasing and sensibly designed. I can judge whether the service person there is trustworthy and has empathy for me and is sincere about solving my problem.

But still for the life of me, I cannot make sense of the Ubuntu experience. I do observe and experience something when I visit a local government office. Surely this can’t be Ubuntu:

For instance, silly errors on my statements, the yappity yap persons at the service desk that are too slow to deal with my enquiry, offices that are even more untidy than the streets in my progressively scruffier town, and I am not even sure where to queue. I do not find the people dependable and I even cringe at the prospects of engaging again with the service persons that show little empathy toward me and my problem – a problem by the way, which is typically caused by the ‘system,’ and the system is always right because it is the system.

I admit I am still puzzled by Ubuntu, but I can judge what good quality service is.

Please can I have just plain, good old quality service, rather?

Such an experience is not mystical and puzzling like Ubuntu.

But it will satisfy a narrow and simple-minded person like me in those rare but all too harrowing moments I am coerced into interacting with the local government office.

----

Under the Afrikaaner government language games were used to legitimate morally and intellectually dubious acts, the language of apartheid being one of many such games.

Now Black elites (politicians and academics) are fond of playing language games, such as state capture, white capital, decolonization and ubuntu, to rewrite and romanticise their past and to detract from morally and intellectually dubious acts they perform in the present.

And many people instead of forming their own opinions seem to lazily accept these ideas - or perhaps group-esteem and denial is generally hardwired into human nature.

Pity because - as I have tried to show - in the real world our choice of fictitious words do matter.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

AB praises selfless skipper

2010-11-21 18:15

Inside News24

 
/News
Traffic Alerts
Traffic
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.