A British Airways air hostess stopped an elderly woman from going to the toilet while the flight was delayed for 90 minutes on the runway.
The pensioner then wet herself, causing her to sit in wet clothes for a 13-hour flight from LA to London.
87-year-old Kocharik Tsamouzian realised she needed to use the bathroom after she boarded the plane but a flight attendant blocked the aisle, according to the Daily Mail, barring her from passing.
According to Civil Aviation Authority rules as the flight stood still, delayed on the runway.
90 minutes later, poor Kocharik couln'dt hold it any longer. To make matters worse, she didn't even have a change of clothes with her in the cabin.
The incident took place on 22 December but the story broke only after her daughter, Aida Behroozi complained to the Daily Mail about the incident, who published the story on Monday.
"I went to pick my mother up from Heathrow Airport and she arrived in tears," Aida told the outelt.
"I was shaking with anger. She asked the air hostess over and over again if she could go to the loo but they kept telling her no because of health and safety reasons.
"My mother was saying, 'I’m an old lady you have to let me go', but the air hostess stood in front of her seat blocking her from getting up."
Devastated Kocharik told The Telegraph that she wouldn't dare travel with the company again, "British Airways is seen as the pinnacle of good service but this proves all that wrong."
The company has since offered Kocharik £40 (R680) as compensation.
Contacted by The Telegraph, a BA spokesman said it had been adhering to Civil Aviation Authority rules, “We have been in touch with our customer after what we understand must have been a very distressing experience.
“Our highly trained cabin crew always work to make our customers as comfortable as possible, but Civil Aviation Authority safety rules stipulate everyone must remain seated with their seatbelts on after the aircraft has started moving.The safety and security of our customers is always our top priority.”
Sources: Indianexpress.com, The Telegraph, The Daily Mail