Vodacom reverses software glitch


Vodacom has reversed a software glitch that led to some subscribers' phone numbers being leaked, it said on Friday.

The mobile network recently ran a software update to increase security on certain opt-in services and facilities allowing customers to charge purchases to their phone bill, spokesman Richard Boorman said.

'I can categorically state that Vodacom does not sell customer information'

"In these specific instances, we provide the cellphone number to the app store or service provider in order that the service can be charged.

"A bug has been identified in this update which means that in some cases the cellphone number and handset unique identifier number were sporadically visible to other websites."

When Vodacom became aware of the problem it reversed the software update and was now developing a solution.

"We take customer privacy issues extremely seriously and are putting together a comprehensive response to ensure that there is not a recurrence of this incident," Boorman said.

"I can categorically state that Vodacom does not sell customer information to third parties and at no point do we disclose personal information such as customer names, billing information or anything else along these lines."


We live in a world where facts and fiction get blurred
In times of uncertainty you need journalism you can trust. For 14 free days, you can have access to a world of in-depth analyses, investigative journalism, top opinions and a range of features. Journalism strengthens democracy. Invest in the future today. Thereafter you will be billed R75 per month. You can cancel anytime and if you cancel within 14 days you won't be billed. 
Subscribe to News24
Show Comments ()